Arrival Guide

Key Collection

To arrange access to your property, please telephone your property contact on the the number below at least 5 days prior to your arrival date.

Rural Retreats – 01386 701177

If there are any problems with key collection, please contact Rural Retreats on 01386 701177.

Arrival and Departure

To ensure the housekeeper is able to prepare the property to the highest standard expected, we ask you to check-in anytime from onwards. Please vacate the property by on the day of departure, this will ensure the housekeeper has time to prepare the property to the same high standard for the next guests.

Starter Pack

A complimentary starter pack will be awaiting for you on your arrival containing fresh coffee, tea, sugar, fresh milk and biscuits.

Linens

Bed linen is provided as well as bath and hand towels.

Sundry Items

Complimentary travel size toiletries are provided.

Fuel

Fire lighters and a stock of kindling, logs or coal, are provided free of charge for the duration of your stay.

Cots & High Chairs

Cots, where ordered, are travel cots and are only supplied with padded bases, please provide your own bedding. High chair types may vary from property to property. It is the responsibility of guests to set the cots up on arrival in the room and location of choice.

Dogs

Dogs are welcome in some of our properties; however, there is a charge for this. You must ensure that dogs are properly controlled and supervised at all times. They must not be left unattended at the property and are not permitted in any of the bedrooms, or on any of the furniture. Please see your property’s Notes section on our website for any further requests when bringing your dog to this property.

Additional Guests

Each property accommodates the exact number of persons detailed in the current particulars. If you anticipate the number of occupants will exceed those given on your Booking Confirmation, please notify our Booking Office immediately. Failure to do so will contravene insurance cover.

No Smoking Policy

Sorry, smoking is not permitted in any of our properties. Should it be found that a guest has been smoking within a property, charges will be made for a ‘deep clean’.

Complaints Procedure

Unfortunately things sometimes will go wrong while on holiday but these situations are always best resolved at the time. In the unlikely event you have a problem in respect of the Property this must be reported to the owner/housekeeper (or if unavailable, Rural Retreats) as soon as possible to enable remedial action to be taken. In the event problems are unreported, no compensation will be offered as it will be considered neither the owner nor Rural Retreats have been offered a reasonable opportunity to resolve the matter.

Directions

Electric vehicle charging

The rules for safe operation of any designated EV charging point installed at the property can be found within the Information Folder in the property. The point will be clearly marked for your use and costs of charging are either paid at the point of booking or directly on-site.

If there is no designated EV charging point installed at the property, it is strictly forbidden to charge your vehicle from the domestic electric supply (for example by putting a plug into a plug socket inside the property) as it is highly dangerous and could invalidate the owners property insurance and your own motor insurance. Please charge your vehicle at one of the local charging points near the property.

Additional Information

Although the garden is fenced off from the river, please keep a watchful eye on children.

The parking area is open to the river - children and dogs will need to be supervised. Please note, the garage is not available for guests (other than cycle storage).

The room above the garage is approached by an external wooden staircase and it is suggested that children under 8 years are not left unattended in this room. Thank you.

Please note that internet access is offered at this property for recreational purposes only and is not meant for business use.Speed/service may vary depending on the package obtained by the owner which is provided to guests free of charge. Should guests experience difficulties or loss of use, neither the owner nor Rural Retreats will be held responsible.

Please check the individual cottage for details of available EV charging points; a daily charge may apply for usage. Unfortunately, charging of electrical vehicles is not permitted at properties without a dedicated charging unit for electric cars.

Contact Numbers

Social media

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