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Arrival Guide

Apple Tree Cottage

The Old Vicarage, Scarborough Road, Little Walsingham, NR22 6DF

Within this guide you will find the answers to any questions you might have before you arrive. It also contains full directions to the property and contact telephone numbers.

If you need any further assistance during your stay, please do not hesitate to contact your property contact or alternatively, the Rural Retreats office using the details provided below.

Key Collection

To arrange access to your property, please telephone your property contact on the number below at least 5 days prior to your arrival date.

Matthew Scott 07769 692559 Julie Scott 07376 862028

If there are any problems with key collection, please contact Rural Retreats on 01386 701177.

Arrival and Departure

To ensure the housekeeper is able to prepare the property to the highest standard expected, we ask you to check-in anytime from 16:00 onwards. Please vacate the property by 10:00 on the day of departure, this will ensure the housekeeper has time to prepare the property to the same high standard for the next guests.

Complimentary ‘welcome’ hamper

A complimentary hamper will welcome you on arrival containing a few essentials such as tea, fresh coffee, sugar and milk along with a few extra goodies for your enjoyment. The hamper is provided with our compliments; please be aware there may be some regional variations and sadly we are unable to vary according to preference or cater for individual dietary requirements.

Starter Pack

A complimentary starter pack will be awaiting for you on your arrival containing fresh coffee, tea, sugar, fresh milk and biscuits.

Linens

Bed linen is provided as well as bath and hand towels.

Sundry Items

Complimentary travel size toiletries are provided.

Fuel

Fire lighters and a stock of kindling, logs or coal, are provided free of charge for the duration of your stay.

Cots & High Chairs

Cots, where ordered, are travel cots and are only supplied with padded bases, please provide your own bedding. High chair types may vary from property to property. It is the responsibility of guests to set the cots up on arrival in the room and location of choice.

Hot Tub

Important - Barbecues

Barbecue provided, please leave the barbecue in the condition you would wish to find it. Thank you in advance.

Dogs

Dogs are welcome in some of our properties; however, there is a charge for this. You must ensure that dogs are properly controlled and supervised at all times. They must not be left unattended at the property and are not permitted in any of the bedrooms, or on any of the furniture. Please see your property’s Notes section on our website for any further requests when bringing your dog to this property.

Additional Services

Service cleans are complimentary for stays of 8 nights or more. Your housekeeper will arrange this with you during your stay.

Additional Guests

Each property accommodates the exact number of persons detailed in the current particulars. If you anticipate the number of occupants will exceed those given on your Booking Confirmation, please notify our Booking Office immediately. Failure to do so will contravene insurance cover.

No Smoking Policy

Sorry, smoking is not permitted in any of our properties. Should it be found that a guest has been smoking within a property, charges will be made for a ‘deep clean’.

Complaints Procedure

Unfortunately things sometimes will go wrong while on holiday but these situations are always best resolved at the time. In the unlikely event you have a problem in respect of the Property this must be reported to the owner/housekeeper (or if unavailable, Rural Retreats) as soon as possible to enable remedial action to be taken. In the event problems are unreported, no compensation will be offered as it will be considered neither the owner nor Rural Retreats have been offered a reasonable opportunity to resolve the matter.

Directions

On entering Little Walsingham continue to the Shrine Centre, at the junction of Holt Road and Knight Street turn left on Holt Road. With the Shrine Centre behind you continue up the hill, after 200 yds take the next left into Scarborough Road. The Entrance to the Old Vicarage is 100 yds on the left. The parking area for Apple Tree Cottage is the first double bay parking immediately on the left (sign post noted as Apple Tree Parking). To access the property take the shingled path off to the right by the large tree on the right (flanked by Laurel bushes and just before the Large bin store on the left - if you have gone past the bin store on the left you have gone too far). You will then need to use the pass code (provided by the housekeeper) to enter the door to the walled garden. Apple Tree Cottage is located in the far right-hand corner of the walled garden (key is located in the key box on the wall to the right of the door key code provided by housekeeper). Please note the walled garden is a communal area, please be respectful of other residents. The private front garden for Apple Tree Cottage is the grassed area, which is enclosed by flower borders directly outside of the property. There is also a private enclosed rear garden overlooking pastures.

Please note it is recommended if arriving after dark guests bring a torch.

Electric vehicle charging

The rules for safe operation of any designated EV charging point installed at the property can be found within the Information Folder in the property. The point will be clearly marked for your use and costs of charging are either paid at the point of booking or directly on-site.

If there is no designated EV charging point installed at the property, it is strictly forbidden to charge your vehicle from the domestic electric supply (for example by putting a plug into a plug socket inside the property) as it is highly dangerous and could invalidate the owners property insurance and your own motor insurance. Please charge your vehicle at one of the local charging points near the property.

Additional Information

Please note there is a 20 meter shingle path from the parking area to the coded security gates into the courtyard garden. This pathway may not be suitable for guests with limited mobility.

Please note that internet access is offered at this property for recreational purposes only and is not meant for business use. Speed/service may vary depending on the package obtained by the owner which is provided to guests free of charge. Should guests experience difficulties or loss of use, neither the owner nor Rural Retreats will be held responsible.

Contact Numbers

Property Contact Matthew Scott 07769 692559 Julie Scott 07376 862028
Rural Retreats 01386 701177
Client Services
Out of Hours 01386 702603

In the first instance please call your Property Contact to report any issues.

Emergency support on the Out of Hours line is available between the hours of 5.30pm - 10pm Mon - Sat and 10am - 10pm on Sunday.

Please use the Out of Hours line for the following emergency reasons only:


1. No heating, electricity, gas or water

2. Any serious water leaks

3. Locked out

4. Anything that constitutes a serious risk to Health and Safety.

Please note that being unable to access Wi-Fi is not deemed an emergency and will be dealt with during normal office hours’

Rural Retreats Holidays Ltd, Retreat House, Draycott Business Park, Draycott, Gloucestershire, GL56 9JY, United Kingdom

T: 01386 701177 E: enquiries@ruralretreats.co.uk W: www.ruralretreats.co.uk

Registered in England and Wales No. 2711772. Registered office: As above.